- PROCESSING & DELIVERY -

Processing

All orders are processed and dispatched within 3 working days (3 to 5 during the Christmas period). Once your order has been dispatched you will be sent a dispatch confirmation with your tracking number (if applicable).

Delivery Options

We currently offer the following shipping methods within the United Kingdom:

Standard - Evri/Royal Mail 2nd Class - £3.50 (3 - 5 Working Days)

Royal Mail 1st Class - £4.50 (1 - 3 Working Days)

Please be aware, although all orders are sent within our own timeframes, we cannot guarantee or take any responsibility should there be delays within the Royal Mail network.

Delivery Exclusions: Unfortunately we cannot ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account of for these delivery options.

International Delivery Options

International orders can take within 2 - 4 weeks to be delivered. We currently offer the following shipping method for international customers:

Royal Mail International Tracked and Signed - From £15.00

Please be aware, although all orders are sent within our own timeframes, we cannot guarantee or take any responsibility should there be delays within the international shipping network. We are unable to choose which shipping partners Royal Mail work with in other countries.

International orders placed from outside the UK may be subject to local taxes, import duties or customs charges. You are responsible for paying any import duty that may be payable on the goods when they reach their destination. Eden Dermatology has no control over such charges and cannot predict them. We recommend you contact your local customs office for more information.

If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred, and the cost of returning the package. These costs will be subtracted from your order refund and your credit/debit card will be charged accordingly.

Should you wish to return any product that has been subject to local duty or taxes we are not able to refund any duties or taxes charged and you will be responsible for applying for a refund if applicable.  If we are required to pay import duties or taxes to receive a return this charge will be deducted from your refund/credit.

- RETURNS -

We are unable to accept open or used products however if you have changed your mind you can return unopened and unused products within 14 days from the day you receive your order. Please contact us for further information so we can advise and send you return information.

We understand that sometimes you may need to return your order. To make a return please follow the instructions below:

Our returns policy is 14 days. Please return your purchase during this period. This applies to all purchases made on our website. All items must be unopened and unused.

If you wish to return your purchase for any reason, please contact us using our online Contact Us Form, stating your order number, and the reason for the return.

All other terms and conditions related to returns and refunds applies. The customer (you) are responsible to cover the cost of returning the item. We recommend a fully tracked service and advise you obtain a proof of postage receipt upon returning an item. If an item is lost on its way back to us and you are unable to provide proof or tracking we will be unable to proceed further with your return request.

Our customer care team can also provide you with a return to store label via Royal Mail to return your products, the cost of the return will be deducted from your refund. Please ensure you obtain a proof of postage receipt upon returning the product.

We will email you to confirm we have received your cancellation.

Your right of cancellation does not apply in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection and hygiene reasons, if they become unsealed after delivery. Certain products are cellophane wrapped and/or contain a seal to be removed before use and fall within the category of ‘sealed goods’.

If the product(s) received are not those you have ordered or of they have been damaged or are faulty, then return such product(s) in their original form and packaging. In this case, if the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full and where the full order is returned will refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.  For example, if we offer standard delivery of a Product within a certain timeframe at one cost but you select express delivery of a Product within a shorter timeframe at a higher cost, then we will only refund what you would have paid if you had selected the cheapest delivery method we offer. For the avoidance of doubt, if the Standard Delivery method we offer is free then you will not be refunded any delivery costs even if you opted for another delivery method which was not free.

Note that only in these specified circumstances (faulty, damaged, non-compliant product) will we pay any reasonable delivery costs you incur in returning the product to us provided that you include a returns proof of postage receipt when returning the product. We request that you return such products to us via the Post Office ‘Royal Mail Signed For’ delivery method.

It is not possible to exchange or obtain reimbursement for any products ordered from this website at pharmacies or retailers. It is also not possible to exchange or obtain reimbursement for any products ordered from another online store